Our network

People

Jacobs to Host Learner Permit Testing Day at Auto Bureau

Jacobs to Host Learner Permit Testing Day at Auto Bureau

                                         Assisting Teen Drivers Obtain Driver’s Permit

JACOBS TO EXPAND PASSPORT SERVICES

JACOBS TO EXPAND PASSPORT SERVICES

 County Clerk’s Office will now offer monthly outreach
 

Erie County, NY- As a service to Erie County residents, County Clerk Chris Jacobs announced that his office will be offering additional “Passports on the Move” outreach events the second Tuesday of every month. The first event will be held on Tuesday, April 9th, from 5 p.m. to 7 p.m. at the Erie County Auto Bureau, located in the Northtown Plaza, 3095 Sheridan Drive in Amherst.

“The Clerk’s Office is pleased to make this service available in order to meet the growing demand for passports,” said County Clerk Jacobs. “I want to make County government more customer-centered, including offering convenient alternatives for our customers to obtain passports.”

Local Artist Brings Canvas to Life with Incredible Nature Scenes

Local Artist Brings Canvas to Life with Incredible Nature Scenes

Lancaster native Phillip Schulte has always loved the great outdoors. The avid fly fisherman and outdoorsman also happens to be a very talented artist specializing in acrylic painting. And now, his two passions have come together with the release of five prints — and the results are truly stunning.

The five acrylic painting available as prints include a peregrine falcon, steelhead trout, cheetah, grizzly bears and a Kestrel falcon. Additional wildlife prints will be available in the near future.

Jacobs Hosting Tax Prep Event at Northtown Auto Bureau

Free Tax Preparation Offers Valuable Service to Residents

Erie County, NY – Erie County Clerk Chris Jacobs will host FREE tax preparation assistance to help working families and individuals filing tax returns, claiming the Earned Income Tax Credit (EITC) and other tax credits, from 5 p.m.-7 p.m. Wednesday, April 3, at the Northtown Auto Bureau, 3095 Sheridan Drive, in Amherst.

“The time to begin filing tax returns is now, taxpayers should not wait until the last minute.” said County Clerk Jacobs. “I am pleased to take part in offering this essential service and assist taxpayers file accurate state and federal tax returns to ensure they receive the necessary deductions and Earned Income Tax Credit.”

Jacobs Unveils New “Self-Serve Kiosks” at Auto Bureaus

Jacobs Unveils New “Self-Serve Kiosks” at Auto Bureaus

Says technology will decrease lines and wait times

Erie County, NY – In his continued effort to utilize technology to improve customer service, Erie County Clerk Chris Jacobs announced today the roll-out of Self-Serve Kiosks at the three main auto bureaus. “Similar to what you see at the airport, these kiosks allow you to by-pass the customer service window and print out a wait-time receipt on your own,” said Jacobs.

Jacobs’ says the Kiosks are a result of a “re-engineering study” done in the auto bureau in an effort to improve customer service and revenue. “The study found that customers are often waiting longer in the customer service line then they are waiting to be serviced by a cashier…the kiosks will be a powerful tool to decrease the customer service queue,” stated Jacobs.

Jacobs Takes Major Step in Going Paperless

Jacobs Takes Major Step in Going Paperless

Will save time and money

Erie County, NY – County Clerk Jacobs announced a major accomplishment in his effort to use technology to save time for customers and money for the taxpayer. Nearly 25,000 documents that have historically come into the Clerk’s Office in paper-form every year are now coming into the office electronically.

“This is very significant because we have had one full-time employee assigned solely to this task to process all this paperwork. This employee is now ‘freed-up’ to be able to do other critical tasks, like getting our customers in-and-out of the office more quickly,” said County Clerk Chris Jacobs. The innovation is also saving money in costly paper and postage he said.

Erie County Clerk Jacobs to Host “Passport Day in Erie County”

Erie County Clerk Jacobs to Host “Passport Day in Erie County”

 Clerk’s Office to host outreach event

Erie County, NY- Erie County Clerk Chris Jacobs announced today that despite the US Department of State cancelling “Passport Day in the USA”, his office will still be hosting the acceptance event as scheduled on Saturday, March 9th.  The event will be held at the Erie County Auto Bureau, located in the Northtown Plaza, 3095 Sheridan Drive in Amherst from 10 a.m. to 1 p.m.

Passport Acceptance Agents from the Clerk’s Office will be available to accept and process passport applications for both passport book, passport card or both during this special “Passports on the Move” outreach as well as provide passport information.